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Frequently Asked Questions
Delivery
Our standard delivery charge is just
£2.95. Please allow up to ten
working days to receive your order.
We deliver to
mainland England, Scotland, Wales and
Northern Ireland. Unfortunately, we do
not deliver to other areas. Most orders
weigh under 2kg and are delivered by
Royal Mail, If your order exceeds 2kg,
it may need to be delivered by courier,
in which case, customers who require
delivery to certain areas, for example,
Scottish Highlands & Islands, Northern
Ireland and off-shore destinations, may
need to pay an extra delivery charge. We
always contact customers to whom this
applies, before we despatch their order,
to see if they want to pay the extra
delivery charge or cancel their order.
Are all of your
items in stock?
We keep a large
quantity of stock and our stock levels
are automatically updated on the
website, each time a customer places an
order. Therefore, you will only be able
to place items in your basket, if they
are in stock.
Refunds and
Exchanges
We want you to
be totally satisfied with your order.
Therefore, if you change your mind, we
will gladly provide a full refund or an
exchange (excluding postage and
packaging). Simply return the items to
us in their original unused state and in
their original packaging within 8 days
of receiving your order and we will
arrange your exchange or refund. For
full details please see Terms &
Conditions page.
Damaged Items
We take great
care to ensure that all items are in
perfect condition when they are
despatched. In the unlikely event that
any part of your order is damaged in
transit, please contact us immediately
and return the items to us in their
original packaging. We will then give
you an immediate exchange or a refund
(as well as a refund of the return
postage and packaging costs). For full
details please see Terms & Conditions
page.
Your Privacy and
Security
We take
customers' privacy very seriously and
only use their names, addresses and
payment details for the purpose of
completing transactions. Unlike many
companies, we do not, under any
circumstances, provide customer details
to third parties for marketing purposes.
To complete your
payment, you will be transferred to our
secure server, powered by Protx, before
you enter any of your card details. A
gold padlock symbol will appear in your
web browser’s status bar to confirm that
you have reached the secure server.
Using this system ensures that your card
and personal details will be encrypted
before they are sent across the
internet, so that no unauthorised party
will be able to see them. It also means
that we will not be able to see or store
any of your card details.
Contacting Us
If you have any
questions or need advice, please email
us at info@cherishedearth.co.uk. We
respond promptly to all emails.
Alternatively, telephone us on 01761
436611.
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